Live Stream Troubleshooting Tips
Bet Alef has invested to bring you the best streaming experience. However, as we learned over the past couple of years, streaming experiences can vary due to a number of factors.
The biggest factor is the speed of your connection. Please insure you have a high-speed connection and you can check it with websites like speedtest.net.
Also, we encourage you to use an industry standard browser like Google Chrome, Microsoft Edge, Apple Safari or Firefox and have your software up-to-date. You may also want to close down other applications during the livestream.
Below are more tips in detail. Enjoy!
I can't log in!
- Check which email address the stream link was sent to – this is your username!
- If you cannot remember your password, click on the little link below the login box that says “Forgot Password”
- Reset your password and log back in
- If you are still unable to log in, please contact Karen at email@example.com or Katie at firstname.lastname@example.org and we will attempt to send you a login link that will work specifically for your account.
The live stream is slow...
- Use https://www.speedtest.net/ to verify your speed. Most streaming services recommend a speed of at least 15-25 MBps (megabytes per second) for HD video. If your speed is slower than this, you also can click on the GEAR icon in the lower corner of the stream player and force it to play the video at a lower resolution to improve the stream flow.
- One thing that can affect your network bandwidth is having someone else in your household streaming video at the same time. To isnure you have the absolute fastest speed from your internet connection, you can also connect directly to your router using an ethernet cable. If you have never done this before, you can normally get both the cable and a USB adapter for your device at Staples / Amazon or another office/computer supply store.
- Try closing all other applications. Often having too many browser windows open or other applications can take up a great deal of your system’s resources. Shutting them down temporarily will allow your computer to perform better.
I want to watch the service on my TV
- Although we typically stream services and program to Roku and Apple TV via the Bet Alef App, we unfortunately we do not have that capability for High Holiday Services (recording will be available for these platforms after services).
- If you wish to watch the High Holiday stream on your TV, please either use Chromecast or Airplay, or connect your device to your TV directly via an HDMI cable.
- We are currently not streaming the service via our YouTube or Facebook channels in order to respect our registration process and keep participation available exclusively to those who have registered. Recordings will be available on those platforms after services.
- You can also read more about how to create a sacred space at home for services by reading Rabbi Olivier’s note here:
Why am I seeing an old service and not the Live Stream?
We keep the previous service up on our website as long as possible (usually close to the start of the next service) to allow those in different time zones to catch up. If, therefore, you still see the previously recorded service as you log on, instead of the live stream announcement, please refresh your screen approximately 15 minutes before the next service begins.